The ITS Helpcenter has moved!
Launched on July 17th, our new platform brings a more modern, accessible, and user-friendly experience for submitting and tracking IT support requests. Unlike the previous system, you can access it right from OneLogin, Report Issues, request things from our service catalog, track your tickets, and more!
Note: Previously submitted tickets will continue to be served through the old helpcenter, but you can submit all new support requests to the new portal.
If you run into any issues submitting tickets, you can email helpcenter@smccd.edu or call our helpcenter main phone line at (650) 574-6543
Managers/Division Assistants: Please continue to use the existing manager's request form while we work to migrate the process to the new helpcenter